Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]
Posted inMicrosoft 365 suite

Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]

Message ID: MC1263276 (Updated) [Introduction]Today, IT admins can enable or disable third‑party model providers, such as Anthropic and xAI (US only), at the tenant level in the Microsoft Admin Center. With this update, admins will be able to assign access…
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Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Message ID: MC1265787 We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center.…
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Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]

Message ID: MC1265755 We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights - Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.…
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(Updated) Microsoft Teams: Secure file and Loop sharing in external 1:1, group and meeting chats [MC1181772]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Secure file and Loop sharing in external 1:1, group and meeting chats [MC1181772]

Message ID: MC1181772 (Updated) Updated March 30, 2026: We have updated the title. Thank you for your patience. [Introduction]We’re improving external collaboration in Microsoft Teams by enabling file attachments and Loop sharing in 1:1, group and meeting chats with external users.…
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Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]

Message ID: MC1265742 We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents.…
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