Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service.…
Licensing updates for Interpreter [MC1163764]

Licensing updates for Interpreter [MC1163764]

Message ID: MC1163764 [Introduction]Due to recent feedback regarding the licensing of Interpreter, we’re updating the licensing terms. We understand that our earlier announcement created frustration and uncertainty, and we sincerely apologize for the disruption this caused. Predictability and transparency are…