Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]

Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]

Message ID: MC1181910 We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
Microsoft Dataverse[MB3.1][JW3.2][AL3.3], Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]

Microsoft Dataverse[MB3.1][JW3.2][AL3.3], Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]

Message ID: MC1181915 Starting December 1, 2025, we are increasing default storage for Dataverse (per tenant entitlements) across all Dynamics 365 apps (excluding Business Central) and Power Platform. Dataverse and storage for Dynamics 365 enterprise resource planning (ERP) applications (Finance,…
Microsoft Teams: File attachment control now enabled by default in external 1:1 and group chats [MC1181772]

Microsoft Teams: File attachment control now enabled by default in external 1:1 and group chats [MC1181772]

Message ID: MC1181772 [Introduction]We’re improving external collaboration in Microsoft Teams by enabling file attachments and Loop sharing in 1:1, group and meeting chats with external users. This update improves the collaboration experience for Files and Loop and add a new…