Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]

Message ID: MC1276450 We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations,…
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Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]

Message ID: MC1276446 We are announcing the ability to protect sensitive information in emails with data sensitivity labels in Dynamics 365 Customer Service. This feature will reach general availability on May 1, 2026.How does this affect me?This feature enables you…
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(Updated) Microsoft 365 Copilot: Podcast voice interactions make audio experiences conversational [MC1183009]
Posted inMicrosoft 365 apps

(Updated) Microsoft 365 Copilot: Podcast voice interactions make audio experiences conversational [MC1183009]

Message ID: MC1183009 (Updated) Updated April 10, 2026: We have updated the timeline. This feature will be enabled for en-US only initially. Thank you for your patience. [Introduction:] Audio summaries help users absorb content quickly, but they’ve traditionally been passive, one-way…
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Microsoft 365 Copilot: Multimodal capture in Copilot Notebooks in the OneNote mobile app (iOS) [MC1275566]
Posted inMicrosoft 365 apps

Microsoft 365 Copilot: Multimodal capture in Copilot Notebooks in the OneNote mobile app (iOS) [MC1275566]

Message ID: MC1275566 [Introduction]We’re introducing multimodal capture in Copilot Notebooks in the Microsoft OneNote mobile app (iOS). It helps users capture in‑person and on‑the‑go work by combining audio transcription, image capture, and typed notes in a single session. After the session,…
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