Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Message ID: MC1162751 We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025. How does this affect me? Customer Knowledge Management Agent lets you…
Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

Message ID: MC1162743 We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general…
(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]

(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]

Message ID: MC1085574 (Updated) Updated September 30, 2025: We have updated the timeline. Thank you for your patience. Copilot Dashboard users can now view metrics that reflect both summarized and recapped meeting activity, offering a more complete view of Copilot’s impact…