Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1151002]
Message ID: MC1151002 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…
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![(Updated) Contact Unification across Outlook and Teams [MC695487] 3 (Updated) Contact Unification across Outlook and Teams [MC695487]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-wendywei-1555900-1024x683.webp)
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