Microsoft Power Platform governance and administration – Agent Level Message Capacity Limit [MC1094634]
Posted inPower Platform

Microsoft Power Platform governance and administration – Agent Level Message Capacity Limit [MC1094634]

Message ID: MC1094634We are announcing a new cost control feature in the Power Platform admin center, accessible from the tenant view, to help manage Copilot Studio agents efficiently in Microsoft Power Platform governance and administration. This feature will reach general…
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Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1094632]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1094632]

Message ID: MC1094632We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will…
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(Updated) Microsoft Teams: Third-party chat and meeting keyboard shortcut support [MC992216]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Third-party chat and meeting keyboard shortcut support [MC992216]

Message ID: MC992216 (Updated) Updated June 13, 2025: We have updated the timeline below. Thank you for your patience. Users familiar with keyboard shortcuts from third-party chat and meeting applications can use those same shortcuts in Microsoft Teams. To enable…
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Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]

Message ID: MC1088700 (Updated)Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June…
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Microsoft Outlook for iOS/Android: Improved Contacts with profile enrichment and duplicate management [MC1093912]
Posted inExchange Online Microsoft 365 apps

Microsoft Outlook for iOS/Android: Improved Contacts with profile enrichment and duplicate management [MC1093912]

Message ID: MC1093912 We’re enhancing the contact experience in Microsoft Outlook Mobile (iOS and Android) by introducing profile-enriched contacts and automatic duplicate contact management. These improvements aim to streamline contact views and provide richer organizational context. This message is associated…
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