Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-50586-1024x683.webp "Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]
Message ID: MC1325374 We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026.How does this affect me?This feature enables administrators and journey authors…
![Dynamics 365 Project Operations – Task level calendars for precise planning [MC1325369]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sebastians-750225-1024x683.webp "Dynamics 365 Project Operations - Task level calendars for precise planning [MC1325369] 12")
![(Updated) Microsoft Teams: Report external users for security concerns [MC1309744]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18069496-1024x683.webp "(Updated) Microsoft Teams: Report external users for security concerns [MC1309744] 13")
![(Updated) Context preservation in Microsoft Teams [MC1234548]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-arantxa-treva-351075-959308-1024x683.webp "(Updated) Context preservation in Microsoft Teams [MC1234548] 14")
![(Updated) Microsoft 365 Copilot: Comprehensive Copilot metrics in Copilot Analytics [MC1266023]](https://mwpro.co.uk/wp-content/uploads/2025/06/hornet-7049915_1920-1024x683.webp "(Updated) Microsoft 365 Copilot: Comprehensive Copilot metrics in Copilot Analytics [MC1266023] 15")
![(Updated) Using groups to enable Frontier access in the Frontier Admin Control [MC1309739]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-chevanon-324028-1024x683.webp "(Updated) Using groups to enable Frontier access in the Frontier Admin Control [MC1309739] 16")