Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]
	Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
			
				
				
				
				
				
				
				
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