Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]

Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]

Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]

Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]

Message ID: MC1162965 [Introduction:]We're introducing version history in Microsoft 365 Copilot Pages to help users confidently refine their work. This feature allows users to view and restore previous versions of a page—whether changes were made manually, through Copilot, or collaboratively.…
Public preview: New content explorer experience for cases in Insider Risk Management [MC1162957]

Public preview: New content explorer experience for cases in Insider Risk Management [MC1162957]

Message ID: MC1162957 [Introduction] We’re introducing a new content explorer experience for cases in Insider Risk Management, now available in public preview. This update enhances the classic content explorer with advanced filtering, grouping options, document preview, column customization, and time…
Microsoft Purview | Information Protection: Updates to Microsoft built-in Sensitive Information Types (SITs) [MC1162966]

Microsoft Purview | Information Protection: Updates to Microsoft built-in Sensitive Information Types (SITs) [MC1162966]

Message ID: MC1162966 [Introduction]To improve detection accuracy across EU identifiers, we’re updating the definitions of five Microsoft built-in out-of-box bundled (OOB) Sensitive Information Types (SITs). These bundled SITs include EU passport number, EU national identification number, EU social security number…