Stay informed Archives - Page 50 of 156

Dynamics 365 Contact Center – Shift swapping for customer service representatives [MC1062980]

Message ID: MC1062980 We are announcing the shift swapping for customer service representatives feature for Dynamics 365 Contact Center. This feature allows customer representatives to control their schedules, enabling them to trade shifts directly with other representatives or by sending…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]

Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Automated and manual scheduling for shift plans [MC1062976]

Message ID: MC1062976 We are announcing the Automated and manual scheduling for shift plans feature for Dynamics 365 Contact Center. This feature supports both manual and automated scheduling, enabling businesses to efficiently assign service representatives to shifts based on forecasted…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]

Message ID: MC1062979 We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]

Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…

Mike Rosoft 26 April 2025Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]

Message ID:MC1062975We are announcing the Create and analyze forecast scenarios for case and conversation volumes feature for Dynamics 365 Contact Center. This feature enables users to predict case and conversation volumes with daily and intraday forecasts, analyze trends, break down…

Mike Rosoft 26 April 2025Stay informed

Mike Rosoft on Microsoft 365 Copilot for Sales – View sales insights in Microsoft Teams meeting recap [MC1079540]21 May 2025
The recent update to Microsoft 365 Copilot for Sales is set to make quite a splash in the world of…
Mike Rosoft on Power Platform – Power Platform – Manage Application Lifecycle Management at scale in the admin deployment hub [MC1078792]21 May 2025
The recent update to the Power Platform's Application Lifecycle Management (ALM) process is a game changer for both admins and…
Mike Rosoft on Power Pages – Power Pages version 9.7.4.xx Hotfix Release [MC1078770]21 May 2025
The recent hotfix release of Power Pages version 9.7.4.xx is set to bring a wave of improvements and critical bug…
Mike Rosoft on Updates available for Microsoft 365 Apps for Current Channel [MC1078754]21 May 2025
The recent updates to Microsoft 365 Apps for the Current Channel are set to make waves in both admin and…
Mike Rosoft on Microsoft OneDrive: New “View and upload” permission for Anyone links to folders [MC1078765]21 May 2025
This upcoming update to Microsoft OneDrive introduces a new "View and upload" permission for Anyone links to folders, and it’s…