![Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]](https://mwpro.co.uk/wp-content/uploads/2025/06/ai-7977960_1920-1024x683.webp "Dynamics 365 Contact Center - Resolve issues autonomously with Customer Intent Agent [MC1187356] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]
Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…
![(Updated) Microsoft Teams: Introducing the Network Strength Indicator [MC1077865]](https://mwpro.co.uk/wp-content/uploads/2025/06/pxclimateaction-7073104_1920-1024x683.webp "(Updated) Microsoft Teams: Introducing the Network Strength Indicator [MC1077865] 2")
![Learning agent in Frontier [MC1187676]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3813341-1024x683.webp "Learning agent in Frontier [MC1187676] 3")
![Microsoft Edge for Business and Microsoft 365 Copilot: Introducing “What’s New” page after major updates [MC1188225]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-nietjuh-25358209-1024x683.webp "Microsoft Edge for Business and Microsoft 365 Copilot: Introducing “What’s New” page after major updates [MC1188225] 4")
![(Updated) Microsoft Teams: New user setting to view incoming calls in a small window [MC1045221]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-461169-1024x683.webp "(Updated) Microsoft Teams: New user setting to view incoming calls in a small window [MC1045221] 5")
![Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-therato-3408744-1024x683.webp "Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799] 6")