Microsoft Loop: Retirement of Copilot‑generated Recaps [MC1267976]

Microsoft Loop: Retirement of Copilot‑generated Recaps [MC1267976]

Message ID: MC1267976 [Introduction]Microsoft Loop will retire the Copilot‑generated Recap option. This change simplifies the Recap experience by focusing on manual creation and editing, while allowing Microsoft to continue investing in other Copilot capabilities across Microsoft 365. The retirement applies…
Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]

Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]

Message ID: MC1267957 We are announcing the ability to get queue availability data from customer service representative availability APIs in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This…