Posted inMicrosoft 365 apps
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Place a consulting representative on hold in a call [MC1163741]
Message ID: MC1163741 We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, customer…










![Dynamics 365 Contact Center - Place a consulting representative on hold in a call [MC1163741] 35 Dynamics 365 Contact Center – Place a consulting representative on hold in a call [MC1163741]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-jenna-hamra-248942-804416-1024x683.webp)
![Dynamics 365 Contact Center – Block capacity for consulted conversations [MC1163749] 36 Dynamics 365 Contact Center – Block capacity for consulted conversations [MC1163749]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-brett-sayles-1597776-1024x683.webp)
![Microsoft Exchange Online: New limit for dynamic distribution groups (DDGs) for Microsoft 365 operated by 21Vianet [MC1163757] 37 Microsoft Exchange Online: New limit for dynamic distribution groups (DDGs) for Microsoft 365 operated by 21Vianet [MC1163757]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-magda-ehlers-pexels-613431-1024x683.webp)
![New policy setting to require explicit consent for recording and transcription in Teams 1:1 calls [MC1163766] 38 New policy setting to require explicit consent for recording and transcription in Teams 1:1 calls [MC1163766]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-andre-furtado-43594-2916820-1024x683.webp)
![Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent [MC1163771] 39 Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent [MC1163771]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-edward-jenner-4252518-1024x683.webp)
![Microsoft Copilot Studio – Request information from humans in the loop in agent flows [MC1163768] 40 Microsoft Copilot Studio – Request information from humans in the loop in agent flows [MC1163768]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-munkhbayar-dambajav-176526124-11122219-1024x683.webp)

