Message ID: MC1163730 We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?This feature enables…

Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…

Message ID: MC1163735 We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?When service representatives select a…

Message ID: MC1163721 We are announcing the ability to enable deep noise suppression in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? The AI-powered deep noise suppression feature automatically…

Message ID: MC1163732 We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature update, sessions and…