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GCP Release Notes: May 15, 2026
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![Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296211]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-anniroenkae-2156881-1024x769.webp "Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296211] 32")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296211]
Message ID: MC1296211 We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? With this feature,…
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![Dynamics 365 Contact Center – Track segment-level metrics across queues [MC1296206]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-scottwebb-1544946-1024x818.webp "Dynamics 365 Contact Center – Track segment-level metrics across queues [MC1296206] 35")
![Dynamics 365 Customer Insights – Journeys – Set message expirations to keep communication relevant [MC1296204]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-futurekiiid-3691258-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Set message expirations to keep communication relevant [MC1296204] 36")