Amazon Connect now provides metrics on completion of agent performance evaluations by managers

Amazon Connect now provides metrics on completion of agent performance evaluations by managers

Amazon Connect now provides metrics that measure completion of agent performance evaluations, improving manager productivity and evaluation consistency. Businesses can monitor if the required number of evaluations for their agents have been completed, ensuring compliance with internal policies (e.g., complete…
(Updated) We’re updating how we bill for mid-term subscription changes [MC1176303]

(Updated) We’re updating how we bill for mid-term subscription changes [MC1176303]

Message ID: MC1176303 (Updated) Updated November 12, 2025: We have updated the timeline. Thank you for your patience. We’re updating how we bill for mid-term subscription changes to improve clarity and efficiency.[What’s changing:]Starting November 18, 2025 changes to existing subscriptions—such as…