Modern Workspace Pro

Amazon Connect Contact Lens is now available in AWS GovCloud (US-West). Amazon Connect Contact Lens helps you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. With Contact Lens conversational analytics, you…

Amazon Connect Customer Profiles now enables organizations to create customer segments from imported CSV files. This new capability allows contact center managers and campaign managers to upload predefined customer lists, streamlining the creation of targeted segments for personalized engagement strategies.…

Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West). This feature helps you predict contact volumes, allocate agents efficiently, and ensure optimal agent scheduling to meet operational goals while minimizing overstaffing. Using machine learning, it…

Amazon RDS Custom for Oracle now supports Multi-AZ deployments, providing high availability for business critical workloads. Amazon RDS Custom for Oracle is a managed service for running Oracle databases on AWS, with ability to customize the database environment and underlying…

Today, Amazon CloudFront announces support for HTTPS resource records in Amazon Route 53.HTTPS resource records allow domain name systems (DNS) such as Amazon Route 53 to provide additional information such as supported HTTP protocol versions and port numbers before the…

Today, AWS Transform introduced three enhancements to help you better assess and plan your migration and modernization journey. These new features include enhanced assessments to analyze EBS cost, .NET agent to analyze code complexity, and an expanded interactive chat interface…