Posted inAmazon Web Services
Posted inDynamics 365 Apps
Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]
Message ID: MC1051032 We are launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This…






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