Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]

Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…
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Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]

Message ID:MC1062975We are announcing the Create and analyze forecast scenarios for case and conversation volumes feature for Dynamics 365 Contact Center. This feature enables users to predict case and conversation volumes with daily and intraday forecasts, analyze trends, break down…
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Microsoft Viva Goals: Optional in-product retirement announcement banner [MC1062449]
Posted inMicrosoft Viva

Microsoft Viva Goals: Optional in-product retirement announcement banner [MC1062449]

Message ID: MC1062449 As communicated in MC949603 / Important Update: Viva Goals Retirement Announcement (published December 2024), Microsoft Viva Goals will retire on December 31, 2025. To support this retirement, you can enable a dismissable in-product banner in late April…
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