Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Message ID: MC1138823 We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency…
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Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788]
Posted inMicrosoft Viva

Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788]

Message ID: MC1138788 IntroductionWe’re expanding the visibility of Viva Engage content in enterprise search experiences. Users will now be able to discover discussion posts from public Communities and Storylines in search results across Microsoft 365 surfaces such as Office.com, SharePoint.com, and…
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Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791]
Posted inMicrosoft Viva

Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791]

Message ID: MC1138791 Introduction We’re introducing the Microsoft 365 Copilot agents report, a new Power BI report available in Microsoft Viva Insights. This report provides visibility into the usage of declarative agents, which extend Microsoft 365 Copilot capabilities. It enables…
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