![Power Apps – Business Rules Manager for Omnichannel Bots [MC942478]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-26545222-1024x683.webp)
Message ID: MC942478
We are announcing the Business Rules Manager for Omnichannel Bots feature for Power Apps. This feature provides the ability to build and configure rules for an IVR (Interactive Voice Response) copilot within Power Apps. This feature will reach general availability on November 30, 2024.
How does this affect me?
This feature lets Power Apps administrators build and adjust IVR copilot rules without changing the copilot’s logic. It enables quick responses to factors like natural disasters, power outages, market changes, or policy updates. Administrators can use Dataverse tables to set dynamic values such as store locations, transfer numbers, broadcast messages, and business lines. These bot rules enhance agility, adapt IVR flow quickly, ensure continuity, and improve customer satisfaction, all while minimizing the need for extensive testing and deployment.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
![Microsoft 365 Copilot: New user license requests [MC940142]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25630342-150x150.webp)
The introduction of the Business Rules Manager for Omnichannel Bots in Power Apps is set to be a game changer for both administrators and users alike. With its launch on November 30, 2024, this feature promises to streamline the way IVR (Interactive Voice Response) systems operate, making them more responsive to real-world changes.
For admins, the ability to build and configure rules without delving deep into the copilot’s logic is akin to having a magic wand. Imagine being able to quickly adjust responses during a natural disaster or a sudden market shift, all while keeping the operations running smoothly. The use of Dataverse tables to set dynamic values means that managing store locations, transfer numbers, and broadcast messages will be easier than ever. This agility not only improves operational efficiency but also enhances customer satisfaction, which is the ultimate goal for any organization. Plus, it minimizes the need for extensive testing and deployment—now that’s a time-saver!
For users, this update means a more seamless interaction with the IVR system. Faster responses and relevant information tailored to current circumstances can significantly improve the overall experience. No one likes to be put on hold or receive outdated information, right? With these enhancements, users can expect a more responsive and satisfying experience when engaging with businesses via their bots.
Overall, the impact of these changes is likely to be substantial. They pave the way for a more adaptable and customer-centric approach to service delivery. As we embrace this innovation, it’s exciting to think about how it will reshape the landscape of customer interactions.
What are your thoughts on this update? Do you foresee any challenges or additional benefits? Let’s get the conversation going! And for more insights, check out other posts at mwpro.co.uk.