![Dynamics 365 Contact Center – Upload phone numbers in bulk for direct routing [MC1070318]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-digitalbuggu-273786-1024x683.webp "Dynamics 365 Contact Center - Upload phone numbers in bulk for direct routing [MC1070318] 1")
Message ID: MC1070318
We are announcing the ability to upload your existing phone numbers in bulk for direct routing in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2025.
How does this affect me?
When integrating existing telephony infrastructure with Dynamics 365 Contact Center through Azure Communication Services direct routing, customers can bulk import their existing phone numbers. A template is generated in the Contact Center admin center, under the advance settings in the Phone number tab, based on the data entered by administrators such as carrier, country, and number type. They can then input their numbers in the template and upload them in bulk.
Once the upload is complete, administrators can view the status of their updated file. After the file is successfully processed, the numbers are ready to use and listed on the Phone Number page.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
The announcement of the bulk upload feature for phone numbers in Dynamics 365 Contact Center is a game changer for both admins and users. For administrators, this means a significant reduction in the time and effort required to integrate existing telephony infrastructure. No more tedious one-by-one number entry! Instead, they can simply fill out a template and upload it in bulk. It’s like going from a manual typewriter to a sleek laptop—much more efficient and user-friendly!
For users, the impact is equally positive. With the ability to quickly upload and manage phone numbers, they can expect a smoother and more streamlined experience when reaching out to customers. This means less waiting time and more effective communication, which is always a win in the world of customer service!
The changes come with a sense of humor too—just imagine the old days when uploading phone numbers felt like trying to solve a Rubik’s cube blindfolded! Now, it’s more like a walk in the park—much easier and more enjoyable.
As we gear up for the general availability on May 30, 2025, it’s essential for the community to share thoughts and experiences. What are your expectations for this feature? Have you faced challenges in the past with phone number management? Let’s discuss in the comments!
For more insights and updates, be sure to check out additional posts on https://mwpro.co.uk. Your input is valuable, so don’t hold back!