Dynamics 365 Contact Center – Use Desktop companion application [MC1087031]

Message ID: MC1087031
We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availability on July 1, 2025.

How does this affect me?
The Desktop companion application for Dynamics 365 Contact Center delivers enhanced reliability for voice conversations by maintaining call connections even when the browser app refreshes or crashes. By ensuring uninterrupted communication between customers and service representatives regardless of browser performance issues, organizations benefit from improved call completion rates, higher customer satisfaction, and increased agent productivity.

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information on this feature, please visit: Use Desktop companion application.

Source: Microsoft

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