Amazon Connect external voice connectors are now priced at $100 per connector per day. The new daily rate provides customers with more granular billing options. The per-day rate is effective today for new and existing connectors.
Amazon Connect offers two types of external voice connectors. The transfer connector enables voice calls and metadata to be transferred to another voice system, so you can use Amazon Connect telephony and self-service AI with your existing voice system. The analytics connector enables Amazon Connect Contact Lens to ingest streaming voice and meta data from other voice systems and create contact records, call recordings, real-time and post-call analytics, and agent evaluations.
For AWS Regional availability of Amazon Connect external voice connectors, refer to Availability of Amazon Connect features by Region in the Amazon Connect Administrator Guide.
To learn more about Amazon Connect and external voice connectors, review the following resources:
- Amazon Connect website and pricing
- External voice transfer – Amazon Connect Administrator Guide
- Contact Lens with external voice – Amazon Connect Administrator Guide
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Source: Amazon Web Services
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