Amazon Connect now includes the conversation history in agent replies and introduces threaded views of email exchanges, making it easier for both agents and customers to maintain context and continuity across interactions. This enhancement provides a more natural and familiar email experience for both agents and customers.
Amazon Connect Email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation, pricing page, or visit the Amazon Connect website.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/messaging,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- (Updated) Microsoft Outlook: Enhanced search experience with Copilot in Classic Outlook [MC1176366]
- Amazon Quick Sight announces the general availability of a new data preparation experience
- Amazon DynamoDB zero-ETL integration with Amazon Redshift now available in the Asia Pacific (Taipei) region
- (Updated) Build and analyze surveys with Surveys Agent in Microsoft 365 Copilot [MC1134742]
![Microsoft Outlook: Enhanced search experience with Copilot in Classic Outlook [MC1176366]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7827963-96x96.webp "Microsoft Outlook: Enhanced search experience with Copilot in Classic Outlook [MC1176366] 6")
