Dynamics 365 Contact Center – Use voice proactive outbound analytics [MC1181924]

Message ID: MC1181924
We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025.

How does this affect me?
This feature introduces the proactive outbound analytics dashboard, allowing you to manage and monitor outbound calling initiatives. Initiatives can be configured via trigger or segment-based journey configurations, or via the web callback scheduling API. The dashboard provides real-time data visualization of key performance indicators (KPIs) such as call volume, call duration, and agent productivity. The key capabilities of this feature include:

• Historical and real-time data visualization
• Ability to pause and resume proactive engagements
• Customizable reporting
• Intuitive user interface
• Integration with third-party systems
• Scalability to accommodate the needs of growing proactive engagements

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information about this feature, please visit the View analytics for proactive engagement article.

Source: Microsoft

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