![Microsoft 365 Copilot for Sales – Track key moments and insights in Outlook side pane [MC1182085]](https://mwpro.co.uk/wp-content/uploads/2025/06/donuts-6665183_1920-1024x683.webp "Microsoft 365 Copilot for Sales – Track key moments and insights in Outlook side pane [MC1182085] 1")
We are announcing the ability to track key moments and insights in the Outlook side pane in Microsoft 365 Copilot for Sales. This feature will reach general availability on December 1, 2025.
How does this affect me?
With this feature, the Customer communication card in the Outlook side pane will present data gathered from multiple sources into a unified view. This card shows AI-generated summaries and insights for key moments, such as emails and meetings, without the need for them to be saved beforehand.
The Customer communication card requires a Microsoft Copilot for Sales license and is available for both Dynamics 365 and Salesforce CRM users.
What action do I need to take?
This message is for awareness and no action is required.
Source: Microsoft
Latest Posts
- (Updated) Outlook: Delimiter setting admin policy [MC1239176]
- Amazon Redshift supports federated permissions with IAM Identity Center in multiple AWS Regions
- Cloudflare Tunnel, Cloudflare Tunnel for SASE – Stream logs from multiple replicas of Cloudflare Tunnel simultaneously
- Microsoft Teams: Recently used emojis sync across devices [MC1256307]
![Power Platform admin center – Manage agent security with enhanced admin controls [MC1182098]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-helenalopes-933964-96x96.webp "Power Platform admin center - Manage agent security with enhanced admin controls [MC1182098] 6")
![Microsoft Copilot Studio – Enhancement of Copilot Studio predefined entities [MC1182096]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-874242-96x96.webp "Microsoft Copilot Studio - Enhancement of Copilot Studio predefined entities [MC1182096] 7")