![Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-adrien-olichon-1257089-3137051-1024x683.webp "Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470] 1")
We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.
How does this affect me?
With this feature, administrators can generate an audit log of changes made to routing configurations. The routing entities and configurations that can be enabled for auditing include assignment rules, prioritization rules, classification rules, route to queue rules, line of business (intent), user groups, intent groups, intents, and operating hours.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Purview Communication Compliance: Temporary delays in processing due to planned infrastructure migration [MC1214183]
- AWS Marketplace Seller Reporting now provides collections visibility
- Amazon MQ now supports HTTP based authentication for RabbitMQ brokers
- (Updated) Microsoft 365 Copilot: Generate text for a PowerPoint slide using slide context [MC1178510]
![(Updated) Retirement of Assignments and Courses adaptive card extensions (ACE) in Viva Connections and SharePoint [MC1184647]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17485738-96x96.webp "(Updated) Retirement of Assignments and Courses adaptive card extensions (ACE) in Viva Connections and SharePoint [MC1184647] 6")
![Microsoft Purview | Data lifecycle Management cmdlet connectivity change [MC1213770]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18204592-150x150.webp "Microsoft Purview | Data lifecycle Management cmdlet connectivity change [MC1213770] 7")