![Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-maumascaro-6489045-1024x683.webp "Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active [MC1181931] 1")
We are announcing that the default assignment strategy for new messaging queues will be set to “least active.” This change will reach general availability on February 6, 2026.
How does this affect me?
When a new messaging queue is configured, instead of “Highest Capacity,” the default assignment strategy will be “least active.” Admins can modify the choice of strategy for the queue in the same experience.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
<<< [MC1181931] Archive
Tooltip: View earlier revisions of this post
Latest Posts
- (Updated) Microsoft Teams: External domains anomalies report [MC1219794]
- (Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]
- Amazon GameLift Servers now supports automatic scaling to and from zero instances
- Amazon Bedrock now supports server-side custom tools using the Responses API
![(Updated) Microsoft Entra: Cross-tenant security group synchronization [MC1198077]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-apasaric-325185-96x96.webp "(Updated) Microsoft Entra: Cross-tenant security group synchronization [MC1198077] 7")