Amazon Connect Cases now supports using a CSV file to define which field options appear based on other field values, making it easier to configure complex field relationships on case templates. Instead of manually defining valid options — such as applicable defect types based on product category — admins can upload a file to define these relationships at scale, reducing onboarding effort and configuration time.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/business-productivity,marketing:marchitecture/messaging,general:products/amazon-connect
Source: Amazon Web Services
