Amazon Web Services

Amazon Connect now delivers improved estimated wait time metrics for queues and enqueued contacts, empowering organizations. This allows contact centers to set accurate customer expectations, provide convenient options such as callbacks when hold times are extended, and balance workloads effectively…

Amazon Connect now offers APIs to configure and run tests that simulate contact center experiences, making it easy to validate workflows, self-service voice interactions, and their outcomes. With these APIs, you can programmatically configure test parameters, including the caller's phone…

AWS HealthImaging now supports storing and retrieving lossy compressed medical images in the JPEG XL transfer syntax (1.2.840.10008.1.2.4.112). It is now simpler than ever to integrate HealthImaging with applications that require JPEG XL encoded DICOM data, such as digital pathology…

AWS Network Firewall now supports flexible cost allocation through AWS Transit Gateway native attachments in AWS GovCloud (US) Regions, enabling you to automatically distribute data processing costs across different AWS accounts. Customers can create metering policies to apply data processing…

AWS Lambda launches enhanced observability for Kafka event source mappings (ESM) that provides Amazon CloudWatch Logs and metrics to monitor event polling setup, scaling, and processing state of Kafka events. This capability allows customers to quickly diagnose setup issues and…

Amazon Elastic Container Service (Amazon ECS) now publishes container health status as a new metric in CloudWatch Container Insights with enhanced observability. Customers can now track the operational health of their containers through a dedicated CloudWatch metric and create alarms…