Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]
Message ID: MC1323827 We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026.How does this affect me?This feature enhances…
![Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed [MC1323827] 1 Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-isaquepereira-394377-1024x683.webp)
![Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835] 2 Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp)
![Updates available for Microsoft 365 Apps for Current Channel [MC1323310] 3 Updates available for Microsoft 365 Apps for Current Channel [MC1323310]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-anniroenkae-2798881.bak_-1024x683.webp)
![Data Privacy: Microsoft Online Services Subprocessor Disclosure [MC1323272] 4 Data Privacy: Microsoft Online Services Subprocessor Disclosure [MC1323272]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-energepic-com-27411-313690-1024x768.webp)
![(Updated) Microsoft Purview: Data Security Investigations – AI analysis enhancements [MC1239175] 5 (Updated) Microsoft Purview: Data Security Investigations – AI analysis enhancements [MC1239175]](https://mwpro.co.uk/wp-content/uploads/2025/06/subway-5623053_1920-1024x683.webp)
![Microsoft Defender for Office 365: ZAP expands cleanup to Deleted Items [MC1323263] 6 Microsoft Defender for Office 365: ZAP expands cleanup to Deleted Items [MC1323263]](https://mwpro.co.uk/wp-content/uploads/2025/06/smiley-2091034_1920-1024x683.webp)