Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
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Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
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(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]
Posted inMicrosoft Viva

(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]

Message ID: MC1162958 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience. [Introduction]Microsoft is retiring the themes feature in user settings for Viva Engage. This change removes the ability for users to personalize their Viva…
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(Updated) We’re updating how we bill for mid-term subscription changes [MC1176303]
Posted inMicrosoft 365 suite

(Updated) We’re updating how we bill for mid-term subscription changes [MC1176303]

Message ID: MC1176303 (Updated) Updated November 6, 2025: We have updated the content. Thank you for your patience. We’re updating how we bill for mid-term subscription changes to improve clarity and efficiency.[What’s changing:]Starting November 13, 2025 changes to existing subscriptions—such as…
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Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 (Updated) We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer…
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Microsoft Entra: Soft deletion and restoration for cloud security groups [MC1183299]
Posted inMicrosoft Entra

Microsoft Entra: Soft deletion and restoration for cloud security groups [MC1183299]

Message ID: MC1183299 To help organizations recover from accidental or malicious deletions, Microsoft Entra is introducing soft deletion and restoration for cloud security groups. This feature allows deleted groups to be restored within 30 days, preserving their settings, ownership, and…
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