Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Message ID: MC1175088 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does…
(Updated) Immersive events in Microsoft Teams is available in public preview [MC1123552]

(Updated) Immersive events in Microsoft Teams is available in public preview [MC1123552]

Message ID: MC1123552 (Updated) Updated October 7, 2025: We have updated the timeline. Thank you for your patience.     What and WhyWe’re introducing immersive events in Microsoft Teams, enabling organizers to host interactive virtual experiences using avatars in customizable 3D…