Dynamics 365 Apps

Message ID: MC1189618 We are announcing the ability to contact customers proactively with personalized options in Dynamics 365 Contact Center. This feature reached general availability on November 15, 2025.How does this affect me?This feature enables you to proactively engage with…

Message ID: MC1189137 We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will reach general availability on December 22, 2025. How does this affect me? The Adherence History Report…

Message ID: MC1188045 We are announcing the Quality Evaluation Agent in Dynamics 365 Customer Service. This feature reached general availability on November 14, 2025. How does this affect me? The Quality Evaluation Agent (QEA) autonomously assesses cases, providing quality scores…

Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…

Message ID: MC1185736 We are announcing the ability to enable Intent group and Agent group metrics for real-time analytics in Dynamics 365 Contact Center. This feature will reach public preview on November 14, 2025. How does this affect me? This…

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…