Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall [MC1181646]

Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall [MC1181646]

Message ID: MC1181646 We are announcing the ability to integrate Microsoft Teams Town Hall into Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on November 30, 2025.How does this affect me?When enabled, you may now create…
Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985]

Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985]

Message ID: MC1178985 We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? The evaluation framework…
Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Message ID: MC1172377 (Updated) Update: Release of this feature has been updated. We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This…