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Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]
Message ID: MC1171742 We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance…
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