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Dynamics 365 Apps

Home » Dynamics 365 Apps » Page 23

Dynamics 365 Contact Center – Use Azure Communication Service-based SMS Mobile Numbers [MC1124464]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Azure Communication Service-based SMS Mobile Numbers [MC1124464]

Message ID: MC1124464 We are announcing the ability to use Azure Communication Service-based SMS mobile numbers in Dynamics 365 Contact Center. This feature will reach general availability on August 1, 2025. How does this affect me? With this feature, Dynamics…
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Posted by Modern Workspace Pro 29 July 2025Tags: New feature, Stay informed
Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds [MC1124433]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds [MC1124433]

Message ID: MC1124433 We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general availability on August 30, 2025.How does this affect me?With this feature, you…
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Posted by Modern Workspace Pro 29 July 2025Tags: New feature, Stay informed
Dynamics 365 Marketing – The public IP addresses of Dynamics 365 Marketing service are updating [MC1123571]
Posted inDynamics 365 Apps

Dynamics 365 Marketing – The public IP addresses of Dynamics 365 Marketing service are updating [MC1123571]

Message ID: MC1123571The public IP addresses of Dynamics 365 Marketing services in all regions are being updated. These new IPs are already available for allowlisting, and Dynamics 365 Marketing services will begin using them beginning August 4, 2025. How does…
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Posted by Modern Workspace Pro 28 July 2025Tags: Admin impact, Plan for change
Dynamics 365, Power Platform, and Role-based Copilot offerings 2025 release wave 2 plans available now! [MC1116984]
Posted inDynamics 365 Apps Power Platform

Dynamics 365, Power Platform, and Role-based Copilot offerings 2025 release wave 2 plans available now! [MC1116984]

Message ID: MC1116984 On July 16, 2025, we published the 2025 wave 2 plans for Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings which is a compilation of new capabilities that will be released between October 2025 through March…
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Posted by Modern Workspace Pro 17 July 2025Tags: Stay informed
Dynamics 365 Customer Insights – Journeys – Pause and resume journeys to handle unplanned events [MC1107941]
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Pause and resume journeys to handle unplanned events [MC1107941]

Message ID: MC1107941We are announcing the ability to pause and resume journeys to handle unplanned events in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 31, 2025. How does this affect me?Instead of stopping…
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Posted by Modern Workspace Pro 2 July 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Enable direct transfer of conversations [MC1107934]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Enable direct transfer of conversations [MC1107934]

Message ID: MC1107934 We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July…
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Posted by Modern Workspace Pro 2 July 2025Tags: New feature, Stay informed

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