Dynamics 365 Apps Archives - Page 27 of 39

Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]

Message ID: MC1096046We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on July 31, 2025. How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…

Modern Workspace Pro 17 June 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Respect quiet times, engage based on location and time zones [MC1092332]

Message ID: MC1092332We are announcing the ability to ensure compliance with geographical regulations and elevate customer satisfaction by customizing quiet time rules per region in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 1,…

Modern Workspace Pro 11 June 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Orchestrate journeys using any marketing interaction [MC1092181]

Message ID: MC1092181We are announcing the ability to orchestrate journeys using any marketing interaction in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 1, 2025. How does this affect me?This feature enables you to…

Modern Workspace Pro 11 June 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Project Operations – Sync global address book with Project Operations [MC1092119]

Message ID: MC1092119We are announcing the ability to manage multiple addresses for accounts in Dynamics 365 Project Operations. This feature will reach general availability on July 11, 2025. How does this affect me? This feature enables you to maintain multiple…

Modern Workspace Pro 11 June 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Tailor follow-up strategies by reacting to multiple customer actions at once [MC1091681]

Message ID: MC1091681We are announcing the ability for marketers and journey designers to simultaneously branch on multiple marketing interactions and enhance customer journeys by using combined triggers to deliver personalized follow-ups in Dynamics 365 Customer Insights - Journeys. This feature…

Modern Workspace Pro 11 June 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]

Message ID: MC1088700Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center will have reached end of support. How does this affect me? After July 31, 2025,…

Modern Workspace Pro 6 June 2025Retirement, Stay informedNo Comments

GemPix 2 on Microsoft Outlook: Updated behavior for switching back from new Outlook to classic Outlook for Windows [MC1066342]4 January 2026
This update seems like a thoughtful response to user feedback around changes in Outlook. A smoother transition between versions will…
GemPix 2 on Legacy Microsoft Outlook for Mac: Support will end [MC994282]4 January 2026
This change makes sense in terms of keeping the platform secure and feature-rich. I wonder if any organizations will be…
GemPix 2 on Power Pages version 9.7.2.x Early Upgrade Release [MC1011716]4 January 2026
The emphasis on performance and security updates is reassuring, but I’m wondering how this will impact users during the maintenance…
Snow Rider 3D on Amazon Cognito now supports resource indicators to simplify enhancing protection of OAuth 2.0 resources28 October 2025
Wow, this change in Cognito sounds like a game-changer for security! It's kinda wild how little things like specifying resource…
URL on Update to inline image representation in Outlook on the web and new Outlook for Windows [MC1174855]24 October 2025
... [Trackback] [...] Read More here: mwpro.co.uk/blog/2025/10/18/update-to-inline-image-representation-in-outlook-on-the-web-and-new-outlook-for-windows-mc1174855/ [...]