Message ID: MC1218893 We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 2026.How does this affect me?This feature improves the dialer experience by removing extra dialers and reducing complexity.…

Message ID: MC1218646 We are announcing the ability to easily select appropriate field values from a list when working with segments conditions in Dynamics 365 Customer Insights - Data. This feature will reach general availability on February 13, 2026. How…

Message ID: MC1217921 We are announcing the ability to maximize event ROI with paid registration and seamless payment integration in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on February 13, 2026.How does this affect me?This…

Message ID: MC1215836 We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me?…

Message ID: MC1214118 We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? This feature enables…