![Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068768-1024x683.webp "Dynamics 365 Contact Center - Enhanced supervisor actions (Transfer, assign) [MC1173157] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]
Message ID: MC1173157 We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enables contact center supervisors to manage operations by assigning…
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![Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7681977-1024x683.webp "Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions [MC1172377] 3")
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![Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-lastly-396947-1024x683.webp "Dynamics 365 Contact Center - Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742] 5")
![Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view [MC1169041]](https://mwpro.co.uk/wp-content/uploads/2025/06/giraffe-5767909_1920-1024x683.webp "Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view [MC1169041] 6")