Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Message ID: MC1171742 We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance…
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date [MC1169038]

Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date [MC1169038]

Message ID: MC1169038 We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on December 12, 2025.How does this affect me?With this feature…