Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]

Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]

Message ID: MC1163735 We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?When service representatives select a…
Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732]

Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732]

Message ID: MC1163732 We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature update, sessions and…