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Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481]

Message ID: MC1061481 We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will enable admins to configure least active assignment strategy on messaging queues to route the work items…
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Posted by Modern Workspace Pro 24 April 2025Tags: New feature, Stay informed1
Microsoft Copilot Studio – User like or dislike reactions to agent response available in Copilot Studio Analytics [MC1061050]
Posted inPower Platform

Microsoft Copilot Studio – User like or dislike reactions to agent response available in Copilot Studio Analytics [MC1061050]

Message ID: MC1061050 We are announcing the User like or dislike reactions to agent response for Copilot Studio Analytics feature for Microsoft Copilot Studio. This feature allows users to react to agent responses by liking or disliking the response and…
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Posted by Modern Workspace Pro 23 April 2025Tags: New feature, Stay informed1
Microsoft Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1061008]
Posted inPower Platform

Microsoft Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1061008]

Message ID: MC1061008 We are announcing the Connect to external sources in agents through Single Sign-On (SSO) feature for Microsoft Copilot Studio. This feature allows users to build agents that connect to external sources without needing to manually authenticate each…
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Posted by Modern Workspace Pro 23 April 2025Tags: New feature, Stay informed1
Power Automate – Integrate Copilot in Process Mining analysis [MC1061019]
Posted inMicrosoft Power Automate

Power Automate – Integrate Copilot in Process Mining analysis [MC1061019]

Message ID: MC1061019 We are announcing the Integrate Copilot in Process Mining analysis feature for Power Automate. This feature enables you to create views and drill down into insights through an iterative conversational interface that democratizes the use of Power…
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Posted by Modern Workspace Pro 23 April 2025Tags: New feature, Stay informed1
Microsoft Copilot Studio – Add suggested prompts to custom agents [MC1060937]
Posted inPower Platform

Microsoft Copilot Studio – Add suggested prompts to custom agents [MC1060937]

Message ID: MC1060937 We are announcing the add suggested prompts to custom agents feature for Copilot Studio. This feature allows users to add suggested prompts that their agent will support. This feature will reach general availability on May 12, 2025.…
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Posted by Modern Workspace Pro 23 April 2025Tags: New feature, Stay informed1
Microsoft Power Automate – Flow run history is missing from the Automation Center [MC1060388]
Posted inMicrosoft Power Automate

Microsoft Power Automate – Flow run history is missing from the Automation Center [MC1060388]

Message ID: MC1060388 Reports notified us that as of April 1, 2025, at 12:00 AM UTC, some flow run history may be missing from the Automation Center.How does this affect me?Our investigation determined that a code change made in a…
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Posted by Modern Workspace Pro 23 April 2025Tags: Admin impact, Stay informed1

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Latest Comments

  1. Nano Banana API on Dynamics 365 Project Operations – Use the new Calendar interface for time entry [MC1143696]29 August 2025

    The faster, more accurate time entry sounds like it will save teams a lot of headaches. I’m excited to see…

  2. AI Music Generator on (Updated) Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature [MC1061109]15 August 2025

    Reducing the size of PDFs in SharePoint and OneDrive is a huge win for organizations managing large document libraries. The…

  3. Monthly SEO Backlinks on The Hidden User List in SharePoint Online10 August 2025

    Fantastic website. Lots of helpful info here. I am sending it to some friends ans additionally sharing in delicious. And…

  4. AI Music Generator on (Updated) Introduction of secure workflow to bypass retention/legal holds on OneDrive and SharePoint [MC1115304]7 August 2025

    This update raises interesting questions about balancing compliance and operational flexibility. I’m curious how Microsoft plans to audit or track…

  5. AI Music Generator on GCP Release Notes: August 04, 20256 August 2025

    The ability to apply secure tags organization-wide is a huge win for consistent firewall policy enforcement. Glad to see this…

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