![Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]](https://mwpro.co.uk/wp-content/uploads/2025/06/shutters-669296_1920-1024x683.webp "Dynamics 365 Contact Center - Historical analytics - Enable Intent group and agent group-based metrics and dimensions [MC1175088] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]
Message ID: MC1175088 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does…
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![Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-freestockpro-1003851-1024x683.webp "Dynamics 365 Customer Service - Intent-based suggestions has been disabled [MC1173185] 3")
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![Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7681977-1024x683.webp "Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions [MC1172377] 6")