![Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thomas-forsberg-1300282497-25399645-1024x683.webp "Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]
Message ID: MC1062979 We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general…
![Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-8721343-1024x683.webp "Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974] 2")
![Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-290470-1024x683.webp "Dynamics 365 Contact Center - Create and analyze forecast scenarios for case and conversation volumes [MC1062975] 3")
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![Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives [MC1061589]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-elina-araja-1743227-3317038-1024x683.webp "Dynamics 365 Contact Center - Real-time adherence monitoring for service representatives [MC1061589] 5")
![Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents [MC1061533]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-paduret-1193743-1024x683.webp "Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents [MC1061533] 6")