Dynamics 365 Apps Archives - Page 6 of 37

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Message ID: MC1172377 (Updated) Update: Release of this feature has been updated. We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This…

Modern Workspace Pro 23 October 2025New feature, Stay informed, Updated messageNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Message ID: MC1175088 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does…

Modern Workspace Pro 18 October 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]

Message ID: MC1173913 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…

Modern Workspace Pro 16 October 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]

Message ID: MC1173185 Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be disabled.How does this affect me? All existing Intent-based suggestions customers will need to manually…

Modern Workspace Pro 16 October 2025Admin impact, Prevent or fix issuesNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]

Message ID: MC1173157 We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enables contact center supervisors to manage operations by assigning…

Modern Workspace Pro 15 October 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing [MC1173012]

Message ID: MC1173012 We are announcing the ability to filter out unwanted rows from your source data directly in Dynamics 365 Customer Insights - Data. This feature reached general availability on October 3, 2025. How does this affect me? You…

Modern Workspace Pro 15 October 2025New feature, Stay informedNo Comments

Snow Rider 3D on Amazon Cognito now supports resource indicators to simplify enhancing protection of OAuth 2.0 resources28 October 2025
Wow, this change in Cognito sounds like a game-changer for security! It's kinda wild how little things like specifying resource…
URL on Update to inline image representation in Outlook on the web and new Outlook for Windows [MC1174855]24 October 2025
... [Trackback] [...] Read More here: mwpro.co.uk/blog/2025/10/18/update-to-inline-image-representation-in-outlook-on-the-web-and-new-outlook-for-windows-mc1174855/ [...]
Mike on GCP Release Notes: October 01, 20252 October 2025
Haha, “magical shrinking sauce” is such a perfect way to describe it! The new InPlaceOrRecreate mode really does feel like…
Mike on GCP Release Notes: October 01, 20252 October 2025
Haha, love the imagery — “tiny floating islands” vs “resource-guzzling behemoths” is exactly how VPA feels sometimes! Kubernetes definitely keeps…
Mike on Upcoming Secure by Default Settings Changes for Exchange and Teams APIs [MC1163922]2 October 2025
Absolutely nailed it — this update does feel like Microsoft handing the keys back to IT admins, but with a…