Dynamics 365 Apps

Message ID: MC1265750 We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables you to validate Case Management…

Message ID: MC1265753 We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents and supervisors a clear, real-time view of customer sentiment across email, chat, and voice…

Message ID: MC1265717 We are announcing the ability to find, filter, and sort records using natural language queries directly within smart grid through Copilot Search in Dynamics 365 Sales. This feature will reach general availability on April 30, 2026. How…

Message ID: MC1265732 We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables AI agent…

Message ID: MC1265561 We are announcing the ability to boost data-driven decision making using Visualize with Copilot in Dynamics 365 Sales. This feature will reach general availability on April 30, 2026. How does this affect me? As part of Copilot's…

Message ID: MC1265722 We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables customer service representatives…