Dynamics 365 Apps

Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…

Message ID: MC1255709 We are announcing the ability to define critical questions in evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.How does this affect me?Critical questions allow users to mark questions…

Message ID: MC1254454 We are announcing the ability to improve the context for opportunities with AI-based data enrichment in Dynamics 365 Sales. This feature will reach general availability on April 17, 2026. How does this affect me? AI-powered data enrichment…

Message ID: MC1254451 We are announcing a modern, in-flow email template picker for Sequences within Dynamics 365 Sales. This feature will reach general availability on April 17, 2026. How does this affect me? The new email template picker for Sequences…

Message ID: MC1253514 We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026. How does this affect me? This feature enables you to manage…