Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use pre-connection audio checks [MC1163799]
Message ID: MC1163799 We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach…
![Dynamics 365 Contact Center - Use pre-connection audio checks [MC1163799] 1 Dynamics 365 Contact Center – Use pre-connection audio checks [MC1163799]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-karolina-grabowska-4039487-1024x683.webp)
![Dynamics 365 Contact Center - Use feedback agent in chat and digital channels [MC1163796] 2 Dynamics 365 Contact Center – Use feedback agent in chat and digital channels [MC1163796]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220769-1024x683.webp)
![Dynamics 365 Contact Center - Play audible sound for call connection [MC1163792] 3 Dynamics 365 Contact Center – Play audible sound for call connection [MC1163792]](https://mwpro.co.uk/wp-content/uploads/2025/06/eye-1363161_1920-1024x683.webp)
![Dynamics 365 Contact Center - Automate voice calls with Customer Intent Agent [MC1163779] 4 Dynamics 365 Contact Center – Automate voice calls with Customer Intent Agent [MC1163779]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-tara-winstead-7123071-1024x683.webp)
![Microsoft 365 Copilot for Sales - Access insights on opportunity while working on emails in Outlook [MC1163793] 5 Microsoft 365 Copilot for Sales – Access insights on opportunity while working on emails in Outlook [MC1163793]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olha-ruskykh-7504837-1024x683.webp)
![Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent [MC1163794] 6 Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-jplenio-1119973-1024x683.webp)