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Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use SMS channel to engage with customers proactively [MC1265721]
Message ID: MC1265721 We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables proactive…
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