Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server [MC1146582]
Message ID: MC1146582 We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.How does this affect me?With this feature…
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![Power Pages - Power Pages version 9.7.7.x Production Release [MC1146572] 2 Power Pages – Power Pages version 9.7.7.x Production Release [MC1146572]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-209728-1024x683.webp)
![Dynamics 365 Field Service - Tailor Copilot chat experience with Copilot Studio [MC1146586] 3 Dynamics 365 Field Service – Tailor Copilot chat experience with Copilot Studio [MC1146586]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-208421-1024x683.webp)
![Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server [MC1146584] 4 Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server [MC1146584]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-355762-1024x683.webp)
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![Dynamics 365 Contact Center - Use optimized setting to update presence [MC1146563] 6 Dynamics 365 Contact Center – Use optimized setting to update presence [MC1146563]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-25854476-1024x683.webp)