![Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-8721343-1024x683.webp "Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]
Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…
![Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-290470-1024x683.webp "Dynamics 365 Contact Center - Create and analyze forecast scenarios for case and conversation volumes [MC1062975] 2")
![Power Automate – Save flow for future retrieval with designer resiliency [MC1062963]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-dominikagregus-992320-1024x683.webp "Power Automate - Save flow for future retrieval with designer resiliency [MC1062963] 3")
![Microsoft Fabric: Changes to tenant admin setting that governs the access of service principals to public APIs [MC1062447]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-chevanon-324028-1024x683.webp "Microsoft Fabric: Changes to tenant admin setting that governs the access of service principals to public APIs [MC1062447] 4")
![Microsoft Fabric: Changes to delegation capabilities for Microsoft Azure OpenAI tenant settings [MC1062450]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thebstudio-947802-1024x683.webp "Microsoft Fabric: Changes to delegation capabilities for Microsoft Azure OpenAI tenant settings [MC1062450] 5")
![Power Platform admin center – New and coming soon page announcement [MC1061691]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-chevanon-325044-1024x683.webp "Power Platform admin center – New and coming soon page announcement [MC1061691] 6")