Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Message ID: MC1175088 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does…
Power BI October 2025 Feature Summary

Power BI October 2025 Feature Summary

This month’s update brings exciting opportunities for learning and community engagement, including the upcoming Fabric Skills Fest and the return of FabCon in Atlanta next spring. Notably, Power BI is making strides in mapping capabilities by transitioning from Bing Maps…